1. Payment Method
We accept payments via manual bank transfer.
After transferring the amount, customers must send a payment confirmation screenshot to our designated WhatsApp number to confirm their order.
Orders will only be processed after payment verification. Tehseen Collection is not liable for delays or errors due to incorrect payment details or failure to submit proof of payment.
2. Shipping Policy
All orders are shipped via standard delivery within Pakistan.
Products will be dispatched within 2 business days (excluding weekends/public holidays) after payment confirmation.
Delivery timelines may vary due to unforeseen circumstances (e.g., courier delays, weather). Tehseen Collection is not responsible for delays beyond our control.
3. Returns & Exchanges
Returns are only accepted if the product arrives damaged due to errors from our side (e.g., manufacturing defects, incorrect item shipped).
Courier damage is not accepted. Customers must inspect the package at delivery and report transit-related damage directly to the courier service.
To initiate a return, contact us within 48 hours of delivery with clear images/video of the damaged product. Unreported issues after this period will not be entertained.
4. Refund Policy
Refunds are processed only for approved claims (damage caused by Tehseen Collection).
Approved refunds will be credited to the customer’s original payment method/bank account within 7 business days of approval (excluding weekends/public holidays).
5. Liability
Tehseen Collection is not liable for:
Damage/loss during transit.
Incorrect payment details provided by the customer.
Delays caused by third-party services (couriers, banks).
6. Governing Law
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
These terms are governed by the laws of Pakistan. Any disputes shall be resolved through arbitration in Pakistan.
7. Amendments
Tehseen Collection reserves the right to update these terms at any time. Continued use of the website implies acceptance of revised terms.
